Q: How can I be sure of the quality of my magnets if order from Tengye?
A: Firstly, we have strict quality control and inspection process to ensure product quality. Secondly, we can send you the photos of magnets and inspection reports before shipping.
Q: How long is your lead time?
A: Normally, we have a lead time of 30 to 35 DAYS.
Q: Can you make sample and prototype?
A: Yes, we sometimes even participate in our customers’ designing stage of the magnet. For standard-shaped magnets, we can produce the sample within 5 DAYS. Then we send it directly by DHL, FedEx or UPS, which will take about 5 DAYS.
Q: What are your payment terms?
A: For our regular customers, we offer payment 30 DAYS after B/L date. For a new customer, we will ask 20% of payment in advance, the rest to be paid before shipping.
Q: How do you package the magnets?
A: Magnets will be properly packaged according to the size and magnetic strength. Spacers will be placed between each magnet to ensure easy removal from each other. Magnetic field shielding film will be placed inside each cartons if magnets are shipped by air. Most permanent magnets are fragile, our packaging department will make sure every batch is delivered safe and sound.
Every customer deserves to be treated professionally and responsively.